Gold fishtail elegant evening dress

We have a 30-day return policy, which means you have 30 days after placing your order to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, labeled, and in its original packaging. You'll also need a receipt or proof of purchase.

To start a return, you can contact us at sh-immer@outlook.com. Please note that returns need to be sent to the following address: 102, No. 3, Lane 10, Hexing Road, Xiaobian Shangyang Community, Chang'an Town, Dongguan, Guangdong Province, China

If your return is accepted, you will need to return it, if the quality of the item does not match the description of the item, then you do not have to bear the return shipping fee, but we are very sorry, if it is because of your problem we do not accept returns and refunds, if you chose the wrong size when placing your order, you can return the item, we will send you a replacement size, but you will be responsible for the shipping cost we ship and the shipping cost of the return

You can always contact us with any return questions sh-immer@outlook.com.

Damage and problems
Please inspect your order upon receipt of your order and contact us immediately if the item is defective, damaged or you received the wrong item so that we can assess the problem and correct the error.

Special/non-returnable items
Some types of items cannot be returned, such as items that have been damaged for personal reasons, custom-made items (such as special orders or personalized items), items that have no quality issues and match the description, please contact us if you have questions or concerns about a specific item.

Unfortunately, we do not accept returns for sale items or gift cards.

correspondence
The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, purchase the new item separately.

14-day cooling-off period in the EU
Notwithstanding the foregoing, if the goods are shipped to the EU, you have the right to cancel or return your order for any reason within 14 days without giving any reason. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, labeled, and in its original packaging. You'll also need a receipt or proof of purchase.

refund
Once we have received and inspected your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund.
If it's been more than 15 business days since we approved your return, please contact us at sh-immer@outlook.com.

refund
Once we have received and inspected your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund.
If it's been more than 15 business days since we approved your return, please contact us at sh-immer@outlook.com.

 Returns are accepted within 30 days
Free return shipping
There is no return processing fee
There is no final sale product
Once we have approved your return request, you will need to return the goods to the address specified by us yourself, you will need to contact us at SH-IMMER@outlook.com
We will email you the return address and other information

After receiving your order, we will process your order, ship the goods to you as soon as possible, deliver the goods to your location by air freight, after the goods arrive, the delivery staff will deliver the goods to you in the fastest way, we have fast shipping and standard shipping, you can choose when placing your order